Fourwalls and its partners make every effort to offer and deliver the widest selection of the best gifts. In case of remote areas gift accessories may get delivered late. In the rare cases when that happens, Fourwalls will substitute flowers and/or accessories to create an arrangement or gift basket of a similar design and of equal value.
Fourwalls caters to over 150 countries. Due to the effort and logistics, Fourwalls requests that if you need to cancel an order, please do so 48 hours before the scheduled delivery.
If the recipient is not at the delivery address during delivery, we use our best judgment on the safety of the delivery, and will leave the gift boxes at the doorstep or with a neighbor or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery of the gift box. In any case, we will make our best effort to get your gift baskets to their intended recipients.
Fourwalls will make every effort to deliver the products on the requested day. Unfortunately, due to various circumstances, we are unable to guarantee a delivery time.
If you do have a complaint with any of our products or services, please do not hesitate to report the issue to us. If the issue is reported within 7 days of the requested delivery date, we will make every effort to correct any problems to your satisfaction.
Fourwalls requests that you always provide the correct physical street address, including apartment number, business name, suite, street name, and ZIP code, when placing an order as determined by USPS, FedEx, or DHL. We are unable to deliver to an APO, a PO Box, or a Rural Route address.
If the delivery service is given an incorrect address, the service may incur costs to find the correct information. Sometimes that fee is passed to Fourwalls. If that does happen, we will charge your credit card any applicable fee of up to $15.00 without first notifying you.
If you need to cancel an order due to an error on your part, we may need to incur costs with our partners or our suppliers. In that situation, Fourwalls will charge you an additional surcharge of up to $10.00 to cover any of our costs.